{"id":652,"date":"2024-12-05T14:11:11","date_gmt":"2024-12-05T12:11:11","guid":{"rendered":"https:\/\/www.orangit.fi\/?page_id=652"},"modified":"2024-12-17T15:10:05","modified_gmt":"2024-12-17T13:10:05","slug":"case-asiakasportaali","status":"publish","type":"page","link":"https:\/\/www.orangit.fi\/en\/case-asiakasportaali\/","title":{"rendered":"Case-Asiakasportaali"},"content":{"rendered":"
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References<\/h1>\n\n\n\n

Asiakas\u00adportaali<\/h2>\n<\/div>\n\n\n\n
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Initial Situation<\/h4>\n<\/div>\n\n\n\n
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The self-service channel provided by a telecom operator for its business customers relies on a portal as its main component. This portal integrates backend systems, including a knowledge base, a device database, and ticketing and order management systems. The goal of the service is to increase the number of users, streamline customer support, and thereby improve customer satisfaction.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Implementation<\/h4>\n<\/div>\n\n\n\n
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The service was transitioned to Orangit\u2019s maintenance in spring 2019. During the collaboration, we have focused on minor development, improving service stability, and adopting modern software tools. Additionally, we enhanced the development environment by eliminating the need to work onsite or within the customer\u2019s network. This allowed us to introduce modern CI\/CD environments to support development.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Results<\/h4>\n<\/div>\n\n\n\n
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Thanks to these changes, the service can now respond more quickly to evolving customer needs and recover faster from errors. The gradual modernization of the platform is steering the user experience in the right direction and helping our customer achieve their growth objectives for the service.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Also check out these<\/h4>\n<\/div>\n<\/div>\n\n\n\n
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Barona\u2019s Digital Services <\/h6>\n\n\n\n

Barona and its various business units offer several customized digital services for internal stakeholders or directly for Barona\u2019s customers.<\/p>\n<\/div><\/div>\n\n\n\n

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Business Joensuu\u2019s Space Finder Service<\/h6>\n\n\n\n

Space Finder is a service offered by Business Joensuu to help businesses search for commercial spaces in the Joensuu region.<\/p>\n<\/div><\/div>\n\n\n\n

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Want to hear more?<\/h3>\n\n\n\n

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Contact us<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Your support throughout the lifecycle of the software<\/h4>\n\n\n\n
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We take care<\/h3>\n\n\n\n
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We take care of your software code. It\u2019s essential for your systems to function well to keep your business running seamlessly.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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We develop<\/h3>\n\n\n\n
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We know that change is the only constant. We help you develop your software so that it serves you seamlessly now and in the future.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Support Throughout Software\u2019s Lifecycle<\/h3>\n\n\n\n
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We assist you in seamlessly transitioning your software into our continuous maintenance services. Together, we design a maintenance model that serves you in the best possible way.\nWe are here to support you through every phase of your software\u2019s lifecycle \u2013 always ready to help!<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Discover our services<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div><\/div>\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"

Referenssit Asiakas\u00adportaali L\u00e4ht\u00f6tilanne Teleoperaattorin yritysasiakkaille tarjoaman itsepalvelukanavan p\u00e4\u00e4komponenttina on portaali, joka yhdist\u00e4\u00e4 taustalla olevat j\u00e4rjestelm\u00e4t \u2013 ohjetietopankin, laitetietokantaj\u00e4rjestelm\u00e4n sek\u00e4 tiketti- ja tilaustietokannan. Tavoitteena palvelulle on lis\u00e4t\u00e4 k\u00e4ytt\u00e4j\u00e4m\u00e4\u00e4ri\u00e4, tehostaa avun tarjoamista asiakkaalle ja n\u00e4in parantaa asiakastyytyv\u00e4isyytt\u00e4. Toteutus Palvelu siirtyi Orangitin yll\u00e4pitoon kev\u00e4\u00e4ll\u00e4 2019. Yhteisty\u00f6n aikana olemme keskittyneet erityisesti pienkehitykseen, palvelun vakauden parantamiseen sek\u00e4 modernien ohjelmistoty\u00f6kalujen k\u00e4ytt\u00f6\u00f6nottoon.… Read More »Case-Asiakasportaali<\/span><\/a><\/p>","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","footnotes":""},"class_list":["post-652","page","type-page","status-publish","hentry"],"yoast_head":"\nCase-Asiakasportaali - OrangIT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.orangit.fi\/en\/case-asiakasportaali\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case-Asiakasportaali - OrangIT\" \/>\n<meta property=\"og:description\" content=\"Referenssit Asiakas\u00adportaali L\u00e4ht\u00f6tilanne Teleoperaattorin yritysasiakkaille tarjoaman itsepalvelukanavan p\u00e4\u00e4komponenttina on portaali, joka yhdist\u00e4\u00e4 taustalla olevat j\u00e4rjestelm\u00e4t \u2013 ohjetietopankin, laitetietokantaj\u00e4rjestelm\u00e4n sek\u00e4 tiketti- ja tilaustietokannan. 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